Return & Refund Policy  

• For any undamaged product, please return it with its included accessories and packaging, along with the original receipt, within 14 days of receiving the product. 

• Your return must be in sellable condition. Used merchandise cannot be returned.

• Damaged and/or defective merchandise from an online order cannot be returned to the store.

• Shipping and handling charges will not be credited unless the reason for the return is our error. 

• We reserve the right to limit or refuse to accept the return of certain products and non-receipted items.

• If you have received a damaged, defective, or incorrect item, please call 1(818)267-7373

• Please allow up to two weeks for your return to be processed and a refund issued.

• You will receive a refund for the purchase price and applicable sales tax. 

• All exchange orders are processed separately as a new order.

• You are responsible for the cost of shipping the order back to GG’s Toys

• We will exchange the item or offer a refund, depending on the original payment method. 

• In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: special order items.  

Cancellation Policy

• All our products are custom-made and handcrafted. Creating a crocheted item takes significant time and effort. Thus, to respect the crocheters' dedication, orders must be canceled within the first 24 hours of placement, preferably as soon as possible. 

• All late cancellations (more than 24 hours from the time of order placement) will incur a late cancellation fee of 25% of the order's total value.